Shipping and Refunds

All orders are freight free. Products are packaged securely.
Allow 2-3 working days for delivery .We will track & trace any delayed parcels. 
These items are only shipped within New Zealand. If you live outside of NZ contact us and we will let you know and put you in touch with  your local supplier .
We are happy to issue refunds for damaged items ,defective or incorrect items shipped  within 7 working days of receipt of goods .Only unopened items that meet these criteria may be accepted for refund or exchange (unless defective) All items must have been purchased from Real Techniques Direct.
We will meet all our obligations under the NZ guarantees act.
Real Techniques Direct are official suppliers for this range.